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How can we help you?

How to deposit and withdraw fiat money (a currency without intrinsic value that has been established as money)?

To make a deposit, click on the “Wallet” tab and choose the fiat currency in which you want to make a deposit.
To withdraw fiat money, click on the “Wallet” tab and type in the amount of money, bank account number and the recipient’s first and last name. At the moment we offer withdrawals to verified bank accounts only.

How to increase my withdrawal limit?

To increase the withdrawal limit you have to complete the KYC account verification process - see the question: How to verify my account (KYC)?

Why are the withdrawn funds not visible in the bank account?

If the funds aren’t visible in the bank account, check if the payment was made for a correct account number and if it is present on the list of verified transactions and in the user’s activity log.

How to deposit and withdraw cryptocurrencies?

To deposit a cryptocurrency, click on the “Wallet” tab. Next, choose the type of the cryptocurrency and click “Deposit”. To finalize the operation, it is necessary to copy an address for deposits visible on the screen or to use a QR scanner.
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To withdraw a cryptocurrency, click on the “Wallet” tab. Next, choose the type of the cryptocurrency and click “Withdraw”. The next step is to input the recipient’s address and the amount of the transferred cryptocurrency.
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Is it possible to change the digital currency when I mistakenly sent the wrong one?

Unfortunately, no. Confirmed transactions can’t be changed.

What is the maximum amount for a deposit or a withdrawal?

There is no maximum amount for a deposit. The maximum amount of the 24 hour withdrawal limit can be seen in the user’s account in the “Account details” menu located in the “Account” tab. You can raise the limit by advancing to the next KYC level.

What is the minimal amount for a deposit or a withdrawal?

There is no minimal amount for a deposit. Minimal amounts for withdrawals are shown in the table

Is it possible to cancel a deposit or a withdrawal?

Unfortunately, no. Confirmed deposits and withdrawals can’t be cancelled.